Freshco Direct – Terms of Service

1. Introduction

Welcome to Freshco Direct! By accessing or using our website (www.freshcodirect.com) and placing an order, you agree to comply with the following Terms of Service. Please read them carefully before making a purchase.

2. Ordering & Payment

• All orders must be placed through our website and paid for in full at checkout.
• Prices are subject to change without notice.
• We reserve the right to cancel or refuse any order at our discretion.

3. Delivery & Collection

• We offer home delivery using trusted courier services. Delivery times are estimates and may vary.
• It is the customer’s responsibility to provide accurate delivery details and be available to receive the order.
• Once delivered, Freshco Direct is not responsible for any loss, theft, or spoilage of goods.

4. No Returns & Refunds

• Due to the perishable nature of our products, we do not accept returns.
• Refunds or replacements are only considered for damaged, missing, or incorrect items, provided that a claim is submitted within 24 hours of delivery with clear evidence.

5. Product Availability

• All products are subject to availability. In case an item is out of stock, we may offer an alternative or issue a store credit.

6. Liability

• Freshco Direct is not liable for any indirect losses, including loss of income, business, or profits, arising from the use of our services.
• We do not guarantee that our website will always be available or free from errors.

7. Changes to Terms

• We reserve the right to update these Terms of Service at any time. Continued use of our services after any changes constitutes acceptance of the new terms.

For any questions, please contact our support team at info@freshcodirect.co.uk