Freshco Direct – Returns & Refunds Policy

1. No Returns Policy

At Freshco Direct, we take great care in ensuring that all our fresh groceries, meat, and essentials meet the highest quality and safety standards. Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

2. Refunds & Replacements

While we do not offer refunds as standard practice, we value our customers and will review issues on a case-by-case basis. Refunds or replacements may be considered in the following situations:

• Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please contact us within 24 hours of delivery with clear photos as proof.
• Missing Items: If an item is missing from your order, please notify us within 24 hours so we can investigate and resolve the issue.

3. How to Report an Issue

To report an issue, please email info@freshcodirect.co.uk or with the following details:

• Order number
• Description of the issue
• Clear photos (if applicable)

Our team will assess the claim and, if eligible, provide a suitable resolution, such as a replacement in your next order or a store credit where applicable.

4. Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. If you need to make changes to your order, please contact us immediately after placing your order, and we will do our best to assist you.

5. Quality Assurance

We ensure that all products are carefully selected, packed, and dispatched under strict quality control measures. By placing an order with Freshco Direct, you acknowledge and accept this policy.

For any further inquiries, please reach out to our customer service team.